The Growth Group (Growth Institute (Pty) Ltd)
Trading through Student Skills 4 Life
Effective date: 26 October 2026
We are committed to providing quality educational resources and learning experiences. We recognise that circumstances can change and aim to handle cancellations and refund requests fairly, transparently and in accordance with applicable South African consumer protection legislation.
1. Online Workshops and Training Programmes
Cancellation by a participant
Participants who have registered and paid for a scheduled workshop may request cancellation by contacting us in writing.
Our standard refund arrangements are:
- 7 or more calendar days before the workshop: Full refund.
- 3–6 calendar days before the workshop: Refund of 75% of the registration fee.
- Less than 3 calendar days before the workshop: Refund requests will be assessed individually, taking into account reasonable costs incurred and whether the place can be filled by another participant.
Any cancellation fee will be limited to an amount that is reasonable in the circumstances and permitted by applicable law.
Where a participant is unable to attend because of hospitalisation or death, no cancellation fee will be charged, in accordance with applicable consumer protection legislation.
Cancellation or postponement by us
If we cancel a workshop, participants will receive a full refund or may choose to transfer their registration to another available workshop.
If we postpone a workshop, participants may accept the new date or request a full refund.
Missed sessions
Participants who miss individual sessions should contact us to discuss possible alternatives. Refunds for missed sessions are not automatic, but requests will be considered fairly in light of the circumstances and applicable consumer rights.
2. Digital Resource Packs and Downloadable Products
Our digital products include downloadable learning materials, workbooks, exercises and Resource Packs.
If a purchased digital product is defective, inaccessible, materially different from its description or not supplied as agreed, please contact us so that we can resolve the issue through replacement, restored access or an appropriate refund.
Change-of-mind refund requests will be considered in accordance with applicable statutory cooling-off rights. Where such rights do not apply, refunds may be considered at our discretion.
3. How to Request a Refund
Please email jacques@tggicb.com with:
- Your full name
- The product or workshop purchased
- Your purchase date or order reference
- The reason for requesting a cancellation or refund
We aim to acknowledge requests within two business days and communicate the outcome as promptly as reasonably possible.
4. Refund Processing
Approved refunds will ordinarily be issued through the original payment method, where supported by the payment provider.
Processing times may vary depending on the payment provider and financial institution. Any applicable statutory refund deadlines will be honoured.
5. Consumer Rights
Nothing in this policy excludes or limits rights available to consumers under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable legislation.
Where a statutory right provides greater protection than this policy, that right will prevail.
6. Contact Details
The Growth Group
Growth Institute (Pty) Ltd
Website: https://studentskills4life.com
Email: jacques@tggicb.com
